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Die Kamera ist sehr gut und die Bildqualität, Sensor, Nachtsicht etc. alles top.
Ich habe zwei weitere ältere Arlo Kameras. Diese sind zwar nicht ganz so gut von der Bildqualität, ich konnte jedoch kostenfrei die Videos nach Aufzeichnung von der Cloud laden und ansehen. War zwar nur begrenzt aber möglich.
Mit der neuen Kamera soll oder muss ich nun ein Abo abschließen um diese Funktionen weiterhin zu haben.
Steht leider nirgends und ist somit Bauernfängerei und geht gar nicht
Schade da das Produkt eigentlich sehr gut ist. Ich rate daher vom Kauf ab.

201 mensen vonden dit nuttig

Ian

The camera itself is really good, but customer support it terrible

Beoordeeld in het Verenigd Koninkrijk op 8 maart 2021

The camera itself is really good, the pictures are really clear, even in night vision mode.
The notifications are a little slow - for example, the post man will have been and gone before the alert comes through on my phone - but I didn't intend to use it in real-time, so this isn't a problem for me.
The battery life is nowhere near the claimed 6 months... I would expect that our usage is at the lower end of the scale... a couple of activations a day - one each for postman and a cat... and the battery life is approx. 3 weeks.

Before purchasing I did a lot of research, weighing up performance against upfront and ongoing costs of different systems, and opted for the Arlo because I only intended to use the free "rolling 7-day cloud recording". It seems I was mislead/mistaken and this is a legacy offering and without a subscription the camera is next to useless.

I contacted Arlo support to enquire if I would still need a subscription if I bought a base-station with local storage - only to receive contradictory answers on live-chat and email. So I went back on live-chat to seek clarification, only to be told that I was through to USA support and would have to contact UK support, but the link they provided took me back to USA support. Finally, on the 3rd attempt I was told that live-chat is only available to customers in USA and that I'd have to phone UK support. The website is lacking in any meaningful product information and the community support forum is full of patronising know-it-all-but-I-wont-tell-you answers.

54 mensen vonden dit nuttig

Wilson 48

What Battery Life?

Beoordeeld in het Verenigd Koninkrijk op 15 februari 2021

Easy setup. Great picture. Good night vision. Battery life? Six months? Under what conditions exactly did the manufacturers use to make this ludicrous claim. Maybe in an area that the camera is never actually triggered? Have had this camera up now for 10 days at our front door. Have turned off as many features as possible to maximise battery life. It’s a fairly average household with I imagine fairly average comings and goings. Battery is at 38%. So at the present drain rate it is unlikely to make 2 weeks. There is quite a difference between 2 weeks and six months. Genuinely hate it when manufacturers make claims like this to entice you to buy something then you find it just isn’t real life.

52 mensen vonden dit nuttig

castelluccia

arnaque- ne pas acheter!!!

Beoordeeld in Frankrijk op 4 april 2021

Cette camera est une vraie arnaque!!! Elle ne fonctionne plus après 3 mois sans souscrire
à un abonnement et sans que ce soit mentionné. Cela s'apparente à du racket!! Je suis très très déçu
car la qualité de la camera est vraiment bonne.

82 mensen vonden dit nuttig

VB_8

ZERO cliente oriented!!!

Beoordeeld in Italië op 31 maart 2021

Arrivo da camera base di arlo e per me è un wow anche senza abbonamento, ma è da vero così? Ovviamente NO…dopo 3 mesi arriva la fregatura registrazione anche minima (30 sec per un paio di registrazioni) non si po fare senza abbonamento penso che non ha senso e da punto di vista cliente e una totale scorrettezza (camera costa più di 100€ non 15€!!!!) .
Arlo sempre riesce a rovinare il suo prodotto, primi con la assurdità della durata delle pile adesso con obbligo di abbonamento.
Su tutto questo dopo 3 mesi non poi ne anche rimandare indietro la camera . ZERO cliente oriented!!!

59 mensen vonden dit nuttig